Safety recallPrompt inspection

2022 Audi Q7 · Visibility & cameras

Rearview camera image may not display

A software error may prevent the rearview camera image from displaying as intended.

Vehicles covered
2020 to 2026
Evidence level
Official safety recall
Information reviewed
August 3, 2026
Jurisdiction
United States

What the reviewed source says

Start with the documented condition, not a parts guess.

NHTSA campaign 25V900000 includes certain 2020 to 2026 Audi Q7 vehicles. Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

Words owners may use

Does this match the moment?

“backup camera is black”“reverse camera not working”“camera screen stays blank”“rear camera flickers”“no picture when reversing”“backup screen freezes”

Symptoms in the pattern

  • The rearview image may be blank, delayed, distorted or unavailable in reverse
  • An open campaign appears when the complete VIN is checked
  • Some recalled vehicles may show no advance warning before the component fails

Vehicles and scope

  • 2020 to 2026 Audi Q7
  • NHTSA campaign 25V900000
  • The manufacturer filing lists 356,894 potentially affected units across the complete campaign.
  • VIN eligibility determines whether this recall applies to an individual vehicle

Manufacturer position

What the official procedure directs

Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834.

Mileage context

Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.

Original evidence

Open the documents behind this page.

Repair paths and safe checks

Separate the diagnosis from the action.

Official repair pathAuthorised dealer · Confirm with VIN

Use the official recall remedy

Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834.

Boundary

Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.

What owners reported

Did this repair fix the same symptom on your car?

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Safe owner checkBasic check · 5 minutes

Check the complete VIN before arranging work

Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.

Boundary

A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.

What owners reported

Did this repair fix the same symptom on your car?

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