2021 Volvo V60 Cross Country · Steering & suspension
Steering control may be reduced
During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
What the reviewed source says
Start with the documented condition, not a parts guess.
NHTSA campaign 23V001000 includes certain 2019 to 2022 Volvo V60 Cross Country vehicles. Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing. A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
Words owners may use
Does this match the moment?
Symptoms in the pattern
- Steering effort, response or control may change, sometimes with a warning message
- An open campaign appears when the complete VIN is checked
- Some recalled vehicles may show no advance warning before the component fails
Vehicles and scope
- 2019 to 2022 Volvo V60 Cross Country
- NHTSA campaign 23V001000
- The manufacturer filing lists 74 potentially affected units across the complete campaign.
- VIN eligibility determines whether this recall applies to an individual vehicle
Manufacturer position
What the official procedure directs
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552.
Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.
Original evidence
Open the documents behind this page.
Repair paths and safe checks
Separate the diagnosis from the action.
Use the official recall remedy
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552.
Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.
What owners reported
Did this repair fix the same symptom on your car?
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Check the complete VIN before arranging work
Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.
A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.
What owners reported
Did this repair fix the same symptom on your car?
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Useful before authorizing work
Read the method beside the problem
These guides explain the safety and evidence checks that apply to this problem file.
Check recalls by VIN
A VIN search checks the displayed NHTSA records for an unrepaired safety recall associated with one vehicle. A model search shows only the wider campaign population.
Read guide ↗When a car is unsafe
A warning light does not always mean the same thing, but weak brakes or smoke leave little room for experimentation. Damaged tires and certain recall instructions can do the same.
Read guide ↗Why symptoms overlap
“It makes a weird noise” is useful human language. Diagnosis begins when that language is tied to the exact vehicle and its operating conditions.
Read guide ↗More for this model
Other reviewed Volvo V60 Cross Country conditions
2023 Volvo V60 Cross Country · Brakes
Braking performance may be reduced
A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
2019 to 2020 Volvo V60 Cross Country · Driver assistance
Driver assistance system may not respond correctly
Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
2019 to 2020 Volvo V60 Cross Country · Fuel system
Fuel pump or delivery fault may cause a stall
The low-pressure fuel pump can blow a fuse and fail.