2019 Ram ProMaster · Tires & wheels
Tire or wheel failure may cause loss of control
The retractors may not lock, preventing the wheelchair from being properly secured.
What the reviewed source says
Start with the documented condition, not a parts guess.
NHTSA campaign 25V876000 includes certain 2019 to 2025 Ram ProMaster vehicles. Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram ProMaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. An unsecured wheelchair can move during transit, increasing the risk of injury.
Words owners may use
Does this match the moment?
Symptoms in the pattern
- Vibration, pressure loss or visible damage may occur, although the condition can also appear without warning
- An open campaign appears when the complete VIN is checked
- Some recalled vehicles may show no advance warning before the component fails
Vehicles and scope
- 2019 to 2025 Ram ProMaster
- NHTSA campaign 25V876000
- The manufacturer filing lists 86 potentially affected units across the complete campaign.
- VIN eligibility determines whether this recall applies to an individual vehicle
Manufacturer position
What the official procedure directs
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.
Original evidence
Open the documents behind this page.
Repair paths and safe checks
Separate the diagnosis from the action.
Use the official recall remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.
What owners reported
Did this repair fix the same symptom on your car?
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Check the complete VIN before arranging work
Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.
A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.
What owners reported
Did this repair fix the same symptom on your car?
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Useful before authorizing work
Read the method beside the problem
These guides explain the safety and evidence checks that apply to this problem file.
Check recalls by VIN
A VIN search checks the displayed NHTSA records for an unrepaired safety recall associated with one vehicle. A model search shows only the wider campaign population.
Read guide ↗When a car is unsafe
A warning light does not always mean the same thing, but weak brakes or smoke leave little room for experimentation. Damaged tires and certain recall instructions can do the same.
Read guide ↗Why symptoms overlap
“It makes a weird noise” is useful human language. Diagnosis begins when that language is tied to the exact vehicle and its operating conditions.
Read guide ↗More for this model
Other reviewed Ram ProMaster conditions
2021 Ram ProMaster · Engine & cooling
Radiator fan electrical circuit may overheat and catch fire
NHTSA campaign 25V720000 lists the 2021 Ram ProMaster for a condition in which radiator fan electrical circuit may overheat and catch fire.
2015 to 2019 Ram ProMaster · Transmission & drivetrain
Powertrain defect may interrupt drive
The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
2022 to 2023 Ram ProMaster · Visibility & cameras
Rearview camera image may not display
The radio software may prevent the rearview image from displaying.