2023 Mercedes-Benz EQE · Body & structure
Body or structural component may fail
The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment.
What the reviewed source says
Start with the documented condition, not a parts guess.
NHTSA campaign 23V555000 includes certain 2023 Mercedes-Benz EQE vehicles. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG EQE, EQE 500, and EQE 350 vehicles. The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment. In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.
Words owners may use
Does this match the moment?
Symptoms in the pattern
- A body or structural part may feel loose, make noise or detach, although warning signs are not guaranteed
- An open campaign appears when the complete VIN is checked
- Some recalled vehicles may show no advance warning before the component fails
Vehicles and scope
- 2023 Mercedes-Benz EQE
- NHTSA campaign 23V555000
- The manufacturer filing lists 10 potentially affected units across the complete campaign.
- VIN eligibility determines whether this recall applies to an individual vehicle
Manufacturer position
What the official procedure directs
Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372.
Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.
Original evidence
Open the documents behind this page.
Repair paths and safe checks
Separate the diagnosis from the action.
Use the official recall remedy
Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372.
Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.
What owners reported
Did this repair fix the same symptom on your car?
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Check the complete VIN before arranging work
Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.
A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.
What owners reported
Did this repair fix the same symptom on your car?
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Useful before authorizing work
Read the method beside the problem
These guides explain the safety and evidence checks that apply to this problem file.
Check recalls by VIN
A VIN search checks the displayed NHTSA records for an unrepaired safety recall associated with one vehicle. A model search shows only the wider campaign population.
Read guide ↗When a car is unsafe
A warning light does not always mean the same thing, but weak brakes or smoke leave little room for experimentation. Damaged tires and certain recall instructions can do the same.
Read guide ↗Why symptoms overlap
“It makes a weird noise” is useful human language. Diagnosis begins when that language is tied to the exact vehicle and its operating conditions.
Read guide ↗More for this model
Other reviewed Mercedes-Benz EQE conditions
2023 to 2024 Mercedes-Benz EQE · Electrical & software
Electrical or software fault may disable vehicle functions
The 80-Amp fuses may have been manufactured incorrectly, which can cause the fuses to fail.
2023 Mercedes-Benz EQE · Electrical & software
Exterior lights may not operate correctly
The headlights may be incorrectly adjusted due to a software error in the headlight control unit.
2023 to 2025 Mercedes-Benz EQE · Visibility & cameras
Rearview camera image may not display
Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing.