2018 Mazda CX-5 · Engine & cooling
Powertrain software error may cause the engine to stall
NHTSA campaign 19V497000 lists the 2018 Mazda CX-5 for a condition in which powertrain software error may cause the engine to stall.
What the reviewed source says
Start with the documented condition, not a parts guess.
NHTSA lists the 2018 Mazda CX-5 in safety campaign 19V497000. The official record says: A software error in the powertrain control module (PCM) may cause the engine to stall. The stated safety consequence is: An unexpected stall increases the risk of a crash. A make, model and year match does not confirm that a specific VIN is included or that the repair remains open.
Words owners may use
Does this match the moment?
Symptoms in the pattern
- The engine may shut off unexpectedly while driving.
- There may be no earlier warning before the stall.
Vehicles and scope
- 2018 Mazda CX-5
- Vehicles included in NHTSA campaign 19V497000
- VIN confirmation is required
Manufacturer position
What the official procedure directs
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
Campaign 19V497000 is based on the recalled vehicle population and VIN, not a published mileage threshold. Mileage alone cannot confirm or exclude it.
Original evidence
Open the documents behind this page.
Repair paths and safe checks
Separate the diagnosis from the action.
Complete recall 19V497000
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
A year and model match does not confirm VIN eligibility. Do not substitute an owner repair for an open safety recall.
What owners reported
Did this repair fix the same symptom on your car?
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Check the VIN and record what happened
Check the 17-character VIN with NHTSA or Mazda. Save campaign 19V497000, any warning messages and a short description of when the symptom occurred for the service appointment.
Do not recreate a dangerous symptom for a photo or video.
What owners reported
Did this repair fix the same symptom on your car?
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Useful before authorizing work
Read the method beside the problem
These guides explain the safety and evidence checks that apply to this problem file.
Check recalls by VIN
A VIN search checks the displayed NHTSA records for an unrepaired safety recall associated with one vehicle. A model search shows only the wider campaign population.
Read guide ↗When a car is unsafe
A warning light does not always mean the same thing, but weak brakes or smoke leave little room for experimentation. Damaged tires and certain recall instructions can do the same.
Read guide ↗Why symptoms overlap
“It makes a weird noise” is useful human language. Diagnosis begins when that language is tied to the exact vehicle and its operating conditions.
Read guide ↗More for this model
Other reviewed Mazda CX-5 conditions
2016 Mazda CX-5 · Fuel, battery & fire risk
Fuel filler pipe may rupture during a crash
NHTSA campaign 16V064000 lists the 2016 Mazda CX-5 for a condition in which fuel filler pipe may rupture during a crash.
2021 Mazda CX-5 · Engine lubrication
2.5 Turbo engine oil level drops between services
A low-oil warning with P250F and no visible leak fits the pattern in Mazda's valve-seal bulletin for specified 2021 2.5 Turbo vehicles.
2015 to 2016 Mazda CX-5 · Body & structure
Body or structural component may fail
On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.