2024 Chevrolet Trax · Electrical & software
Electrical or software fault may disable vehicle functions
The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
What the reviewed source says
Start with the documented condition, not a parts guess.
NHTSA campaign 23V744000 includes certain 2024 Chevrolet Trax vehicles. General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving. A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
Words owners may use
Does this match the moment?
Symptoms in the pattern
- Warning messages, a blank display, a no-start condition or loss of a vehicle function may occur
- An open campaign appears when the complete VIN is checked
- Some recalled vehicles may show no advance warning before the component fails
Vehicles and scope
- 2024 Chevrolet Trax
- NHTSA campaign 23V744000
- The manufacturer filing lists 60,154 potentially affected units across the complete campaign.
- VIN eligibility determines whether this recall applies to an individual vehicle
Manufacturer position
What the official procedure directs
The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020.
Safety recall eligibility is based on the VIN and campaign scope, not ordinary warranty mileage. Check the complete VIN even when the vehicle is outside its original warranty.
Original evidence
Open the documents behind this page.
Repair paths and safe checks
Separate the diagnosis from the action.
Use the official recall remedy
The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020.
Do not buy parts from the campaign description alone. VIN scope, superseded remedies and parts availability can change.
What owners reported
Did this repair fix the same symptom on your car?
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Check the complete VIN before arranging work
Enter the 17-character VIN in NHTSA's recall lookup and ask the manufacturer or an authorised dealer to confirm whether the campaign is open for this vehicle.
A year, make and model match does not prove that every vehicle is included. The VIN result controls eligibility.
What owners reported
Did this repair fix the same symptom on your car?
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Useful before authorizing work
Read the method beside the problem
These guides explain the safety and evidence checks that apply to this problem file.
Check recalls by VIN
A VIN search checks the displayed NHTSA records for an unrepaired safety recall associated with one vehicle. A model search shows only the wider campaign population.
Read guide ↗When a car is unsafe
A warning light does not always mean the same thing, but weak brakes or smoke leave little room for experimentation. Damaged tires and certain recall instructions can do the same.
Read guide ↗Why symptoms overlap
“It makes a weird noise” is useful human language. Diagnosis begins when that language is tied to the exact vehicle and its operating conditions.
Read guide ↗More for this model
Other reviewed Chevrolet Trax conditions
2019 Chevrolet Trax · Safety restraints
Air bag system safety defect
The Sensing Diagnostic Module (SDM) on these vehicle may not have been turned off of "manufacturing mode," preventing the air bags from deploying in the event of a crash.
2015 Chevrolet Trax · Vehicle information
Incorrect safety information or certification label
The affected vehicles have tire placards that do not provide the rim size information for the front or rear wheels.
2015 Chevrolet Trax · Steering & suspension
Steering control may be reduced
The steering column assembly housing may contact the power steering printed circuit board causing the circuit board to wear.